We ship New Zealand-wide. Shipping costs are calculated based on courier’s rate calculation API and actual product packaging additional costs. We will try our best to provide you with accurate lowest shipping costs for all locations, but for regional areas, prices may vary depending on your location. For certain promotional items, we subsidize shipping costs. The shipping fee shown at checkout is the final shipping cost.

Please allow 1 to 3 business days for your order to be dispatched.

For the Damage during the delivery process: If the order is damaged or broken due to the delivery process, we will send a new replacement product to you. We will need the customer to reach out to us within 2 days of receiving the item. We would like kindly need the customer to provide video and/or photos to us. Our customer service department will help you process the new replacement item.